Fox Warranty Terms and Conditions

Product Guarantee for Fox Machinery

1. INTRODUCTION

1.1 This guarantee applys only to tools.

1.2 Hamilton Group supply machinery through a network of authorised dealers. It should be noted that your contract of sale is with the retailer from whom you purchased this product.

1.3 If you are not satisfied with this product you should in the first instance approach the retailer from whom you purchased it.

1.4 Returning your product with a proof of purchase will assist in any claims procedure. We recommend that this is returned as close to your original purchase date as possible.

1.5 Problems arising from incorrect set-up, adjustment or maintenance are the responsibility of the end-user and not covered by the terms of this guarantee. However support is available in the first instance from the retailer who supplied you and free technical support is available
from Hamilton Group on 0870 7771425. We also recommend users should seek such training locally before using or attempting to set up and adjust any machinery (please contact your retailer for recommendations in your local area).

2. GUARANTEE

2.1 In addition to the above Hamilton Group guarantees that for a period of 3 years from the date of purchase the components of this product will be free from defects caused by faulty construction or manufacture.

2.2 During this period Hamilton Group will repair or replace free of charge at their discression any parts which are proved to be faulty in accordance with paragraph

2.1 above provided that:

2.2.1 You follow the claims procedure

2.2.2 We are given a reasonable opportunity after receiving notice of the claim of examining the product.

2.2.3 If asked to do so by us you return the product to Hamilton Group's premises or other approved premises such as those of the retailer, for examination.

2.2.4 The fault in question is not caused by continuous industrial use, accidental damage, fair wear and tear, willful damage, negligence on your part, incorrect electrical connection,
unapproved modification, abnormal working conditions, failure to follow our instructions, misuse, or alteration or repair of the product without our approval.

2.2.5 This product has been purchased for your own use, and not used for hire purposes;

2.2.6 This Guarantee extends to the cost of carriage incurred by you returning the product to Hamilton Group as long as it is demonstrated that the defect falls within the terms of this Guarantee and you follow the claims procedure as outlined below;

3. CLAIMS PROCEDURE

3.1 In the first instance please contact the retailer who supplied the product to you, many initial problems with machines originally thought to be due to faulty parts are solved by correct setting up or adjustment of the machines. Your dealer should be able to resolve the majority of these issues much more quickly than processing a claim under the guarantee.

3.2 If the dealer who supplied the product to you has been unable to satisfy your query,
any claim made under this Guarantee should be made directly to Hamilton Group. The claim itself should be made in writing, and include the date and place of purchase, and give an explanation of the problem leading to the claim. This letter should then be sent with a receipt or proof of the purchase date to Hamilton Group. If you include your phone number or email address this will help to speed up your claim.

3.3 N.B. It is essential that the letter of claim reaches us by the last day of this Guarantee at the latest. No late claims will be considered.

3.4 We (Hamilton's) will contact you once we have received your initial written claim. If it is necessary to return the item, in most cases but subject always to clause 2.2.5, we will arrange for collection or will provide freepost information to enable return depending on the product's weight and size. If the product is to be returned to us, we will agree with you in advance a Returns Number, to speed tracking of the claim and ensure the product is returned via the most appropriate method.

4. NOTICE
This Guarantee applies to all tools purchased from an authorised retailer of Hamilton Group within the United Kingdom of Great Britain and Northern Ireland. This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims
for consequential loss or damage. This Guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer. Additional written copies of this Guarantee are available. Please send a stamped and self addressed envelope for each copy of the Guarantee requested.